FAQ

SHIPPING QUESTIONS

HOW CAN I TRACK MY ORDER?

• In case of purchase, we will email or WhatsApp to you the delivery tracking number for your reference.

PAYMENT QUESTIONS

WHAT PAYMENT METHOD DO YOU ACCEPT?

• We accept online and ATM Transfer.

WHAT IF PREFERRED PAYMENT METHOD IS NOT LISTED?

• If your preferred payment method is not listed, please contact us to make other payment arrangement.

RETURN & EXCHANGE QUESTIONS

HOW DO I RETURN / EXCHANGE MY ORDER?

• In the rare case this might happen, your request needs to be emailed to enquiry@gopremier.com.my within 7 days from date of delivered. Please refer to our RETURN AND REFUND policy before proceed with the request. Kindly provide us a photo of the defect, damage or wrong item as a proof in order to proceed with a replacement and email us the Refund Application Form with the following format below:
  
  Name:
  Register email: 
  Address: 
  Contact no:
  Order no: 
  Product code: 
  Receive date: 
  Return date: 
  Reason: (For feedback purposes) 
  Price:
  Bank account details (full name/bank account number/which bank)

DO YOU ACCEPT RETURN / EXCHANGE AT PROMOTION PERIOD?

• No. Items bought during promotional or seasonal events are not accepted for returns and exchanges.